Where we deliver
We deliver all three Inova Body products and our bundles to the 48 contiguous United States and Washington, DC. We do not currently ship to Alaska, Hawaii, US territories or international destinations.
Delivery charges and timing
Standard shipping is free for subscription purchases from the first delivery and on every renewal. For one-time purchases, standard shipping is free on orders of $100 or more after discounts within our delivery area. Below $100, shipping is calculated by shipment weight, starting at $5.29. Your shipping charge and any applicable taxes are shown at checkout before you pay. Contact us at contact@inovabody.com if you need help with delivery timing.
Tracking and delays
You can check out without creating an account. Use an email address you can access: your order confirmation and shipping updates will be sent there, including tracking information when your parcel is dispatched. If your order is delayed or your tracking has not updated, contact contact@inovabody.com with your order number.
A damaged, incorrect or missing item
Keep the packaging and take clear photos of any visible damage or incorrect item. Contact Inova Body with your order reference and a description of the issue so it can be investigated and an appropriate remedy arranged. These requests do not replace or limit your statutory rights.
Before sending anything back
Please contact Inova Body before sending any product back. We will provide instructions and the appropriate return address for your case. The Garden City correspondence address is not an automatic return address. Contacting us for instructions does not make a statutory cancellation right subject to approval.
Changing your mind
You may request a return within 30 days of delivery. Products must be unopened, unused and in their original sealed packaging. Email contact@inovabody.com with your order number before returning anything so we can provide the return instructions. Return shipping is your responsibility unless we sent the wrong product or it arrived damaged. These conditions do not limit your rights for defective or non-conforming products.
Refunds and customer care
Once we receive and inspect your return, we will email you about its approval. Approved refunds are issued to the original payment method; your bank or payment provider may need additional time to display the credit. For help with a return or refund, email contact@inovabody.com with your order number.